Intelligent Medical Examination Management System Integrating Recommendation System and Chatbot for Multi-Specialty Clinics

Tóm tắt

Vietnam’s multi-specialty clinics rely on outdated manual processes, including queuing for registration, handwritten patient records prone to errors, manual clinical notes, and cash/bank transfer payments. Staff manually crossreference separate ledgers, causing severe congestion during peak hours. These inefficiencies prolong examinations, increase patient waiting times, foster dissatisfaction, risk record mix-ups, and violate priority principles for policy beneficiaries, the elderly, pregnant women, and emergencies, delaying timely care. With Vietnam’s population aging rapidly—projected to surpass 20% over 60 by 2030 —coupled with rising chronic diseases and modern lifestyle demands, the traditional system faces immense pressure. Vietnam lags regionally in healthcare access, underscoring the need for digital transformation per the national strategy by 2025. Revita addresses these challenges as an intelligent management application for multi-specialty clinics. It integrates AI to auto-prioritize appointments per legal regulations , enables 24/7 online booking, manages real-time doctor schedules with conflict alerts, and streamlines registration, electronic records, and bank transfer payments. Additionally, Revita features an AI chatbot for direct patient assistance during visits and an NLP-based diagnosis recommendation system that extracts symptoms from notes to suggest accurate options. This allows doctors to focus on treatment, reduces waiting times, minimizes errors, and boosts efficiency, ensuring faster, equitable healthcare for all.